Commenting in SharpCloud
All commenting is carried out in the Comment side-panel
By default, the Comment Panel shows all the comments in the story. When you open an item, the Comment Panel shows just the comments that apply to the open item.
You can enter your comments in the Comments side-panel. The Comment field expands as you type.
The Comments you enter can be posted to the story / item as well as emailed to other users who are subscribed to the story.
- To post the comments click Send
- To also email the comments first check the Send email notification to subscribers option and then click Send.
Note: This feature is available for users who are using SharpCloud v9.0.1218 and onwards.
If you would like to get someone’s attention on a particular SharpCloud story or item, you can type the @ symbol, followed by their name in the comments section. By doing this, you will see the users who have access to the story, either by direct share or via a team in a dropdown list as shown below:
When a user has been mentioned and the comment posted, they will receive an email notification highlighting to them that they have been mentioned on a story/item.
Looking for comments that mention you
If you receive a lot of notifications, you might want to be able to filter them down just to show only the comments you were mentioned in.
To do this, you need to access the Notification Feed (symbolised by a bell icon in the upper right corner of your screen), and you can now filter the notifications down to either: All (views, comments, mentions and shares), Comments (comments and mentions) and Mentions which will just show the comments that have you mentioned in.
@ Mention a Group of Users
Note: This feature is available for users who are using SharpCloud v9.1.0203 and onwards.
Mentioning a team of members is a quick way of informing a group of people of an update or a change that you want them to be aware of.
Using @team will notify all members of the team the story belongs to that they have been mentioned in a comment.
Even if a user is not in the team, but has access to the story, they can use @team to gain attention of all the members of the team in a quick way.
Another alternative is using @everyone, which will notify everyone that has access to the story either via a directory, team or direct share.
Note: A comment will only be emailed to a subscriber if their User Profile is set to ‘Email me when someone comments on a story’. If a subscriber does not have this option checked, they will receive the comment as part of a daily or weekly comment digest, again depending on their user Profile settings.
Comments are also listed in the Activity Feed that can be opened from the Show activity feed icon on the toolbar (accessible if you have Admin or above permissions on a story).
The items in your story will display a red comment bubble to notify you of new un-read comments against the item. This simple indicator allows you to see at a glance where there has been feedback and where you may wish to direct your attention.
When you open the item, and open the Comments panel using the button on the toolbar, the comments are marked as read.
You can also see all comments in a story by clicking the Notifications (alarm) icon in the upper-right corner. From this panel you can choose to:
- Show Comments (hide all notifications that are not comments)
- Mark all items as read (all notifications) / Mark read (individual notification)
- Reply (even to a comment on a story you don’t have open at the moment)
- Go to the story being referenced (click on the story image in the notification)
Set your preference for email comment notification
You can choose whether to receive email notifications of comments as they happen, as a daily digest or on a weekly basis. In fact, you can choose any combination to ensure you stay up-to-date – on your terms.
Set your preferences
Simply go to your Profile menu (top right of your dashboard) to set your preferences.
With the item open the comment side-panel will automatically filter to show just the comments associated with the current item and any comments yow now enter will be associated with this item.
Post a reply by email
Did you know that you can reply to a comment that you receive by email? Just use reply-all to post your comment. And the comment will be posted back into the appropriate item in the story and emailed out to those who have subscribed for email updates.
Subscribing and unsubscribing
Subscribers are users who have accessed the story and who will be sent email notifications when comments are made in the story (if this option is selected in the comments pop out pane). The frequency with which comments are received (as it happens, daily or weekly digests) is controlled from the user's profile menu.
The owner and those with admin permissions can unsubscribe people from the story.
SharpCloud for Enterprise
In SharpCloud for Enterprise you can re-use or share the same item across many stories. This ability to use the same item but in multiple 'contexts' or with multiple separate user communities has some significant benefits.
Not only can you easily restrict some users to being able to see just the comments made in a single story, but you and your privileged users can look across some or all of the stories in which the item is used, to get a rolled-up view of all comments made by the various user communities.
Search for comments from your dashboard to find comments on a specific item name or that include your search text keyword(s):